How we are Getting the Refunds from the iTunes App Store as it states Apple will issue a refund if all sales are final but if we have a genuine and valid reason
iTunes Apps Store policy states Apple will issue a refund if all sales are final but if we have a genuine and valid reason. If we think why would we want refunds for apps, books/ games purchased from the iTunes store, consider the following:
Returning our iTunes Store Purchases to Apple
iTunes App store sales policy says that you cannot cancel a purchase or receive a refund for a purchase but if you have a valid reason they are known to make exceptions.
For example, recently I purchased the $2.99 Reeder app from the iTunes store but only after installing it on iPad, I realized that it was only iPhone-app and it is not designed for the iPad. I requested a refund from Apple and how they reversed the charges in less than 4 hours.
Here is how we can return apps to the iTunes Store and request a refund:
Step 1: First Locate the invoice receipt for iTunes Store purchase and click on the “Report Problem” link next to the name of the app that you would like to return.
If we deleted the email invoice that was sent you by the Apple after you completed the purchase, launch the iTunes program using the special link and we will see a list of all items that you have bought from the iTunes store. By clicking the “Report a problem” Open an order next to the app name.
If we do not have the iTunes on our computer, go to reportaproblem.apple.com to submit a refund request to Apple from your web browser.
Step 2: In this step first Sign-in with your Apple ID and then choose an option from the drop-down menu that describes the problem. If we have purchased an app accidentally, choose “I didn’t mean to purchase this item”. If the kids have made an in-app purchase, choose “I did not authorize this purchase.” If you are not happy with the app, choose “Item opens but does not function as I expected.”
In the next 24-48 hours We can expect a response from Apple in. If the Apple support is satisfied with your reason, they will reverse the credit card charges. Please remember that you are not entitled to a refund under the iTunes Store Sales policy so if they deny your request for a refund, move on!
Apple may issue refunds for app purchases immediately without involving the support team In some cases. When we submit an issue with an app using the above form, it will offer you a option “Refund”. Click on that and you will get an email notification from Apple saying you have been issued a refund.
The process is very similar for Mac App Store refunds.
iTunes Apps Store policy states Apple will issue a refund if all sales are final but if we have a genuine and valid reason. If we think why would we want refunds for apps, books/ games purchased from the iTunes store, consider the following:
- If you order a HD movie from the iTunes store but after making the purchase you will realize that it would take several hours to download and that file is massive to the computer. we can stop the download but credit card will still be charged.
- If we already have an iPhone but you accidentally we have taken iPad version of some app which is no use to you. we can ask refund from Apple for that.
- If we want to buy a game but there were at least a dozen similar titles on the iTunes store. The app you finally bought is not the one you were originally looking for and you want to return it to the Apple.
- If we have more than two iTunes accounts and we purchased an iPhone App using the wrong iTunes account. We cannot transfer apps across accounts so a refund followed by re-purchase makes more sense.
- The Apple licensed from Amazon, 1-Click ordering system, makes it easy for anyone to buy the apps, songs, movies and games from the iTunes store with a single click but sometimes this can lead to accidental purchases especially when kids have access to your devices. They may make in-app purchases without any knowledge.
Returning our iTunes Store Purchases to Apple
iTunes App store sales policy says that you cannot cancel a purchase or receive a refund for a purchase but if you have a valid reason they are known to make exceptions.
For example, recently I purchased the $2.99 Reeder app from the iTunes store but only after installing it on iPad, I realized that it was only iPhone-app and it is not designed for the iPad. I requested a refund from Apple and how they reversed the charges in less than 4 hours.
Here is how we can return apps to the iTunes Store and request a refund:
Step 1: First Locate the invoice receipt for iTunes Store purchase and click on the “Report Problem” link next to the name of the app that you would like to return.
If we deleted the email invoice that was sent you by the Apple after you completed the purchase, launch the iTunes program using the special link and we will see a list of all items that you have bought from the iTunes store. By clicking the “Report a problem” Open an order next to the app name.
If we do not have the iTunes on our computer, go to reportaproblem.apple.com to submit a refund request to Apple from your web browser.
Step 2: In this step first Sign-in with your Apple ID and then choose an option from the drop-down menu that describes the problem. If we have purchased an app accidentally, choose “I didn’t mean to purchase this item”. If the kids have made an in-app purchase, choose “I did not authorize this purchase.” If you are not happy with the app, choose “Item opens but does not function as I expected.”
In the next 24-48 hours We can expect a response from Apple in. If the Apple support is satisfied with your reason, they will reverse the credit card charges. Please remember that you are not entitled to a refund under the iTunes Store Sales policy so if they deny your request for a refund, move on!
Apple may issue refunds for app purchases immediately without involving the support team In some cases. When we submit an issue with an app using the above form, it will offer you a option “Refund”. Click on that and you will get an email notification from Apple saying you have been issued a refund.
The process is very similar for Mac App Store refunds.
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